Communication is the key to a successful business. Without it, you are unable to hear your customer's needs and customers are unable to express their response to your product or service. Being disconnected can cause a project to fail, customer separation, and worst of all, a potential business failure. Connectivity is a fluid idea. Being connected acould mean you are physically plugged into a phone in your office and actively discussing an issue with a customer or it could mean you are responding to a website submission form that your customer completed requesting support. Connectivity and communication depend on the terms and conditions you offer your customers. Failing to meet these needs means breaching your T&C's, which can cause not only a customer to leave your business, but also could lead to legal troubles.
No matter the form, simplicity, or complexity of the method of communication you wish to provide, we will navigate you through the possibilities and recommend the best fit for your business.
The most basic of communication is face-to-face, word of mouth. When being face-to-face isn't an option, you need a way to reach your customers or vice versa. Telecommunications was the first electronic platform in which a customer could contact a business. Many things have changed over the years, but the telephone has yet to be completed replaced as people always default to the desire of talking to another person. Voice over Internet Protocol (VoIP) has evolved over the last couple of decades and has become the default choice for new phone systems or upgrades. Due to the low cost and cloud-hosted options, it's the best alternative to plain old telephone service (POTS). Cloud-hosted VoIP is extremely economical and has a featureset that can meet the needs of a small, one-person operation or as advanced as a multi-location, hunt-group centered enterprise. Our experts can help determine the size, and type of VoIP system you need and get everything setup.
In today's mobile-first society, text messaging is a great form of communicating especially since the conversation allows for a pause or thought on your part. This allows you or your team to devise the best response possible to the customer instead of stumbling and relaying a message that could come across as offensive or potentially anger the customer. Text messaging is a service that enables your business to notify a customer of an event, an upcoming appointment, prescription availability, or directly communicate with them for service and support. We can add this service to your current communications portfolio.
Electronic mail (email) can be complicated, but it shouldn't be. Don't be the representative that posts a @yahoo.com, @gmail.com, or @outlook.com address. Be specific and show your customers that you're the real deal. Let our team configure enterprise-grade email for your domain (@yourbusinessname.com) and give your customers peace of mind when they attempt to contact you and instead of emailing you at TooLazyToSetupCustomEmail@yahoo.com, they have a more specific address and confidence-building address like email@example.com. Our team can setup cloud-hosted email that are hosted by the top providers in the world.
Your website has the ability to not only deliver information about your products and services, but also the ability to have direct communication with the potential or existing customer. Virtual agents are placed on your website and hover in various places on the page, allowing the visitor to click and receive human interaction regarding their inquiry. Our specialists can configure a virtual agent chat system that can notify you no matter where you are. Not available? Not a problem. The virtual agent can be configured to auto-respond to certain requests. Think of it as a smart FAQ. This way, your customer will always receive the information they are in search of whether you're available or not.
Over the last decade, social media has become king of communication. The primary reason behind this trend is the fact that your social media account is an electronic portrait of your business and can develop a reputation based on the transmissions. Let us help you connect all of your social media sites like Facebook, Twitter, Instagram, YouTube, and Reddit. It's not difficult to setup a social media site, but keeping track of them can be a daunting task when you have a business to run. Unifying these communication platforms can make responding to requests a cinch. Because let's face it, neglecting a single customer on social media can be the downfall of a business. We will get your social media communications in order and have you on the path to continued success.
Let's face it, you invested in your website. Why not put it to work? Our development team can assist in adding various contact forms or surveys to your website with seamless integration so nothing looks out-of-place. This way, your customer can receive the satisfaction of voicing their concern by completing a form on your website that sends an email directly to you or a specific team for later response. Whether it be for initial contact for a sales request, or for a support issue, electronic forms on your website are critical and can give your customers the ability to inform you around the clock.